Guest intelligence for restaurants where hospitality is the point
Mato captures every preference, occasion, and detail your team notices — so the next time they walk in, they feel genuinely remembered.
Reservations & Payments
So your team is free to actually host
Bookings, deposits, and cancellations handle themselves through LINE. PromptPay, credit card, automatic refunds — the admin disappears so the people on your floor can be fully present with guests.
Upcoming reservations
Somchai Wattana
Tonight · 7:00 PM · 2 guests
Natthida Prayoon
Tonight · 8:30 PM · 4 guests
James Forsythe
Tomorrow · 7:30 PM · 2 guests
Wiriya Somboon
Sat · 6:30 PM · 6 guests
Guest Intelligence
Know them before they sit down
Every detail your team notices — the shellfish allergy, the preference for the window table, the Barolo they love — lives in a profile that's ready before service. Birthdays, anniversaries, the last occasion they celebrated with you. No scrambling. No forgetting.
Guest profile
Somchai Wattana
12 visits · Last: 3 weeks ago
Auto-generated
Added by team
Service Brief
Thoughtful Outreach
Reach out like you remember them. Because you do.
Tell Mato in plain words who you want to reach — wine lovers you haven't seen in a while, guests with December birthdays, people who've been loyal since the beginning. It finds them, explains why, and drafts a message that sounds like it came from you. Not marketing. A genuine note from the restaurant they love.
Campaign agent
AIYour prompt
“”
Agent reasoning
- ✓Filtered for wine-pairing preference
- ✓Last visit > 60 days ago
- ✓Lifetime spend in top quartile
0 guests selected
Draft · subject
A bottle we've been saving for you
“A couple came back after eight months. Before they even ordered, my waiter knew about the shellfish allergy and that they always sit by the window. The husband looked genuinely surprised. That's when I knew this was worth it.”
Owner of a Japanese omakase in Ekkamai, Bangkok
“We sent a win-back campaign to guests. 34% booked within two weeks. Our best April ever.”
Owner of a 24-seat Italian restaurant in Thonglor, Bangkok
“We used to run everything through LINE and a notebook by the host stand. A regular came in for their anniversary and my staff had no idea. Now that doesn't happen. Mato remembers everything we don't.”
Owner of a French bistro in Ari, Bangkok
“December birthdays, love wine, haven't booked in 45 days. I filtered for exactly that and sent 28 people a message. Got 9 reservations in 48 hours. I've never done marketing that felt that precise.”
Owner of an Italian fine dining in Silom, Bangkok
“A guest cancelled the morning of. Before Mato I'd be chasing them on LINE about the deposit for days. This time it just refunded itself. I found out when I checked the dashboard that night.”
Owners of a rooftop Thai tasting menu in Sathorn, Bangkok
“It's just me and three staff running the whole floor. Mato gives us the kind of guest knowledge I used to think only big hotels with concierge teams could have. Our regulars feel it.”
Owners of a wine bar & tapas in Chiang Mai
“We sent a win-back campaign to guests. 34% booked within two weeks. Our best April ever.”
Owner of a 24-seat Italian restaurant in Thonglor, Bangkok
“We used to run everything through LINE and a notebook by the host stand. A regular came in for their anniversary and my staff had no idea. Now that doesn't happen. Mato remembers everything we don't.”
Owner of a French bistro in Ari, Bangkok
“December birthdays, love wine, haven't booked in 45 days. I filtered for exactly that and sent 28 people a message. Got 9 reservations in 48 hours. I've never done marketing that felt that precise.”
Owner of an Italian fine dining in Silom, Bangkok
“A guest cancelled the morning of. Before Mato I'd be chasing them on LINE about the deposit for days. This time it just refunded itself. I found out when I checked the dashboard that night.”
Owners of a rooftop Thai tasting menu in Sathorn, Bangkok
“It's just me and three staff running the whole floor. Mato gives us the kind of guest knowledge I used to think only big hotels with concierge teams could have. Our regulars feel it.”
Owners of a wine bar & tapas in Chiang Mai
Pricing
One plan, everything included
Mato for Restaurants
For less than the cost of a quiet Tuesday, your whole team remembers every guest.
No setup fees. Cancel anytime.